All reservations are confirmed by email, following the completion and return of each of the required forms, as well as the receipt of a non-refundable deposit to the value of 20% of the total amount of the rental fee (excluding the £250.00 refundable security deposit).
One member of the travelling party must complete all of the required forms. This person will become “the client”.
Payments can be made via personal cheque or direct bank transfer.
Please notify us of your preferred payment type and we will provide the appropriate details. Upon receipt of your deposit, we will send out an email to you confirming receipt.
Payment of the outstanding balance is due 9 weeks prior to your arrival. On receipt of the outstanding balance and including the refundable £250.00 security deposit, we will send out an email to you confirming receipt.
If pool heat is required this should be requested at the time of booking, however it may be added at a later date.
Please note that If your booking is made less than 9 weeks before departure, we require payment in full at the time of booking.
Check-in / Check-Out Times
Check-in is from 4pm
Check-Out is no later than 11am (or as agreed)
A late check out of 4pm is available at a cost of £65.00. This must be requested and agreed prior to arrival.
Failure to vacate on time will result in a charge equal to one nights accommodation being taken.
Period before Departure Cancellation Charges:
More than 9 weeks Loss of deposit.
Less than 9 weeks 100% rental cost.
The client must confirm all cancellations in writing via email to Enquiries@Hillsbayhideaway.com.
In the unlikely event that circumstances beyond the owners control necessitates the cancellation of the rental agreement, the owner reserves the right to cancel any bookings at any time and will only be liable to refund monies already paid by the client, including any deposits.
Furthermore, the owner cannot guarantee that all facilities described in their marketing material will be available.
Complaints or Dissatisfaction
In the unlikely event of a complaint during your stay, please contact our management company KBL Villas immediately, their details are available at the property.
If the matter cannot be resolved you should contact the owner, via email to Enquiries@Hillsbayhideaway.com, within 14 days of the end of the rental period. If the problem is not reported as requested, to either our management company or owner within the required period then the owner will accept no responsibility.
The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damages or changes caused by Force Majeure e.g., strikes, floods, closure of airports or shops, weather conditions, power loss or other events beyond our control.